Terms & Conditions

1. Agreement to these terms

These terms govern your use of this website, operated by GlideQuest Consulting ("we", "us", "our"). By using the site you accept them. If you do not accept them, please do not use the site.

Where we provide services to you, those services are governed by a separate signed agreement. These terms apply to the website; the signed agreement governs the work. Where the two differ in relation to services, the signed agreement takes precedence.

2. Definitions

Client

An organisation that has entered into a written agreement with us for services.

Statement of Work (SOW)

A written document describing the scope, deliverables, timing, and fees for a specific engagement.

Deliverables

The materials, configurations, applications, and documentation produced for a Client under an SOW.

Platform

The ServiceNow platform instance or instances belonging to the Client.

3. Using this website

You agree to use this site lawfully and not to:

• use it in a way that damages, disables, or impairs it, or interferes with anyone else's use of it;
• attempt to gain unauthorised access to it or to any system or network connected to it;
• use any automated system to extract content from it beyond ordinary search-engine indexing;
• submit anything unlawful, misleading, or infringing through the contact form.

We may suspend or withdraw the site, in whole or in part, at any time and without notice.

4. Enquiries are not offers

Submitting the contact form starts a conversation. It does not create a contract, reserve capacity, or oblige either of us to proceed. No engagement begins until both parties sign an SOW or equivalent written agreement.

5. Services

Each engagement is defined by its SOW. Unless that SOW says otherwise:

• services are provided remotely during normal business hours;
• estimates of time and effort are estimates, not fixed quotations, unless expressly stated to be fixed;
• changes to agreed scope are handled through a written change request, agreed by both parties before the work is done;
• we may use subcontractors, and remain responsible for their work.

6. Fees and payment

Fees, rates, and any expenses are set out in the SOW. Unless it says otherwise, invoicing frequency and payment terms are those set out in the SOW. Fees exclude applicable taxes, which are added where required.

Late payment may attract interest at the rate stated in the SOW, and we may suspend work on reasonable written notice while payment remains outstanding.

7. Your responsibilities

To let us do the work, you agree to provide, in reasonable time:

• appropriate access to your Platform and any environments the work requires;
• access to the people who can answer questions and make decisions;
• accurate information about your environment and requirements;
• timely review and sign-off where the SOW calls for it.

You remain responsible for your own Platform: for your ServiceNow subscription and its terms, for your data and its backups, and for your own change-control and approval processes.

8. Confidentiality

Each party may receive confidential information from the other. Each agrees to use it only for the purpose of the engagement, to protect it with at least reasonable care, and not to disclose it to third parties except to those who need it and are bound by equivalent obligations.

These obligations do not apply to information that is public through no fault of the receiving party, was already lawfully known to it, is independently developed, or must be disclosed by law — in which case the disclosing party is notified where it is lawful to do so.

Confidentiality obligations continue after the engagement ends, for the period set out in the applicable agreement.

9. Intellectual property in deliverables

Subject to full payment, Deliverables created specifically for a Client under an SOW belong to that Client, on the terms set out in the SOW.

We keep ownership of anything we bring with us or develop independently — including our methods, templates, tooling, know-how, and our own applications — together with any improvements to them. Where such material is embedded in a Deliverable, the Client receives a non-exclusive, perpetual, royalty-free licence to use it as part of that Deliverable, for its own internal business purposes.

Nothing in an engagement transfers ownership of our pre-existing applications, and licence terms for those applications are set out separately.

10. Third-party platforms

Our services are delivered on the ServiceNow platform. You are responsible for holding and maintaining your own valid ServiceNow subscriptions and licences, and for complying with ServiceNow's own terms.

We are not affiliated with, endorsed by, or sponsored by ServiceNow, Inc., and we are not responsible for the availability, performance, pricing, or licensing decisions of the platform or of any other third-party product.

11. Warranties

We warrant that services will be performed with reasonable skill and care, by people with appropriate expertise, and in a professional manner consistent with industry practice.

Beyond that, and to the fullest extent permitted by law, the website and its content are provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

12. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, and to the fullest extent permitted by law:

• neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, business, goodwill, or anticipated savings, however arising;
• our total aggregate liability arising out of or in connection with an engagement is limited to the amount stated in the applicable Statement of Work;
• we have no liability arising from your use of this website.

13. Indemnification

You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these terms, your misuse of the website, or your violation of any law or third-party right, except to the extent caused by our own negligence or breach.

14. Term and termination

Either party may terminate an engagement on the written notice period set out in the SOW, or immediately if the other commits a material breach that is not remedied within a reasonable cure period after written notice, or becomes insolvent.

On termination you pay for work properly performed up to that date, and we hand over completed Deliverables and any work in progress covered by that payment. Clauses that by their nature should survive — confidentiality, intellectual property, liability, and governing law — do survive.

15. Governing law and disputes

These terms and any dispute arising out of them are governed by the laws of the jurisdiction in which GlideQuest Consulting is established, whose courts have exclusive jurisdiction.

Before starting proceedings, the parties agree to attempt in good faith to resolve any dispute through discussion between senior representatives.

16. General

• If any provision is found unenforceable, the rest remains in force.
• Failure to enforce a provision is not a waiver of it.
• Neither party may assign its rights without the other's written consent, which will not be unreasonably withheld.
• Nothing here creates a partnership, joint venture, or employment relationship.
• These terms, with any applicable SOW, are the entire agreement between us on their subject matter.

17. Changes to these terms

We may revise these terms from time to time. The date at the top shows when they last changed, and the version in force when you use the site is the one that applies. Changes do not alter a signed agreement already in place.

18. Contact

Questions about these terms can go through our contact form.

See also our Legal Notices.